FAQ's

Frequently Asked Questions (FAQs)

Find quick answers to the most common questions about shopping, orders, payments, shipping, and returns at Urbnyard.

Orders

How do I place an order?

Simply browse our collection, select your preferred size and color, add items to your cart, and proceed to checkout to place your order.

Can I modify or cancel my order?

Orders can be modified or cancelled only before they are shipped. Please contact our support team as soon as possible for assistance.

Payments

What payment methods do you accept?

We accept all major debit cards, credit cards, UPI, net banking, wallets, and Cash on Delivery (COD) where available.

Is it safe to make online payments on Urbnyard?

Yes, all payments are processed through secure and encrypted payment gateways. Your personal and payment details are completely safe with us.

Shipping & Delivery

How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email. You can also track your order from our Track Your Order page.

Returns & Refunds

What is your return policy?

We offer easy returns on eligible products within the specified return period. Please ensure the item is unused and in its original condition.

When will I receive my refund?

Refunds are processed within 5–7 business days after the returned item passes our quality check.

Products & Sizes

How do I choose the right size?

Refer to the size chart available on the product page to find your best fit. If you are between sizes, we recommend choosing the larger size.

Will the product color look exactly the same?

Product colors may vary slightly due to lighting conditions and screen settings, but we strive to display accurate colors.

Account & Support

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account helps you track orders faster and manage your details easily.

How can I contact Urbnyard customer support?

You can reach us via email at [email protected] or through our Contact Us page.